General questions
You can place an order by adding a product to your basket and following the steps in the checkout process.
Can I change my order after I’ve placed it?
If your order hasn’t been shipped yet, you can contact us to make changes.
How do I find the right product?
Use our search function or browse through the categories to find products.
Payment
What payment methods do you accept?
We accept payments via iDEAL, credit cards (Visa, Mastercard), and Klarna.
Are my payment details secure?
Yes, we use secure SSL encryption to protect your data.
When will my payment be debited?
Payments are debited immediately when you confirm the order.
Yes, we offer a postpay option via Klarna.
Shipping & Delivery
Shipping costs vary by location and will be displayed during checkout.
Delivery time is typically 2-5 business days, depending on your location.
Yes, as soon as your order has been shipped, you will receive an email with a track & trace code.
Yes, we ship to different countries. During checkout, you’ll be able to see if we ship to your country.
Account & Privacy
Do I need an account to order?
No, you can also place an order as a guest. However, if you create an account, you’ll be able to order faster and track your orders.
Click on ‘Forgot your password?’ on the login page, and follow the steps to reset your password.
We take your privacy seriously and only use your data to process your order, in accordance with our privacy statement.
Contact & Customer Service
How can I contact customer service?
You can reach us by e-mail on ahv@ahv.nl or by phone on +31 (0)20 – 626 49 88.
Do you have something to report, do you have any questions to ask us or would you like to pass on a change of address? Please use the contact form on the Contact page
What are the opening hours of customer service?
Office opening hours Monday, Tuesday, Thursday and Friday from 9:00 a.m. to 5:00 p.m. Wednesdays from 9:00 a.m. to 12:30 p.m.
